Service Management operations require a rhythm and flow, with IT service support management tools serving as a key cog in the wheels of infrastructure and operations support. With the multitude of management tools available, it is easy to get lost in the marketing shuffle, so when industry analysts speak it’s good to listen. Recently, Gartner (News - Alert) announced its ‘Magic Quadrant for IT Service Support Management Tools’ providing a roadmap to the solution that best fits your IT operations.
The report highlighted ServiceNow (News - Alert) for a second consecutive year, with nearly 35 percent of the market, but ITSM isn’t the only area it shines in. From HR Service Management and Customer Service Management to Governance Risk and Compliance it provides enterprises with industry leading, easy to use and high performing solutions.
As you can see from the above chart, ServiceNow is separating from the pack. The report explains that in regard to ITSSM, ServiceNow offers two products: ServiceNow Service Management Suite and ServiceNow Express.
Gartner’s evaluation resulted in a snapshot of strengths, which include improved expansion of ITOM capabilities as a consequence of innovation in Neebula – today known as Performance Analytics. Furthermore, ServiceNow Express is experiencing an increase of adoption due to its integration into the ServiceNow Service Management Suite and providing an easy upgrade path without the need for an additional deployment. In addition, ServiceNow is a favorite among IT departments, making it an exceptional for implementation and technology partners, which results in greater choice for customers.
If you are in the market for an Enterprise Service Management solution, don’t get lost in the shuffle of a vast market. An implementation partner of ServiceNow, Integrhythm takes a client first approach with your needs first on its checklist. With years in the industry working hand in hand with ServiceNow, Integrhythm carries an exceptional level of knowledge and expertise. If you have any questions about an upcoming deployment or your hunt for service management tools they are happy to help.
Can your operations keep rhythm?